Tryeido Terms of Service

1. Introduction and acceptance

These Terms of Service ("Terms") govern your access to and use of Tryeido, a virtual try-on platform comprising a JavaScript widget that embeds into merchant websites, an AI service that generates try-on previews and size recommendations, and a merchant dashboard for catalog management, configuration, and analytics (collectively, the "Service"). Tryeido is a product of Technosys Solutions Inc. ("Technosys Solutions", "Tryeido", "we", "us", "our").

By creating a Tryeido merchant account, embedding the Tryeido widget on any website, or using any portion of the Service, you ("Merchant", "you", "your") accept and agree to these Terms and the Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.

2. Service description

Tryeido lets shoppers on your storefront capture full-body photos using their device camera, processes those photos through computer-vision and generative-AI models, and returns:

• Composite try-on previews showing the shopper wearing your products
• AI-derived body measurements used for size recommendations
• A recommended size for each product, derived from your size guide
• Aggregate analytics about widget engagement and conversion impact

The Service is provided as a software-as-a-service offering. We may modify, add, or remove features over time. Material changes that reduce functionality you currently rely on will be communicated by email at least 30 days in advance, except where the change is required for security, legal, or third-party compliance.

3. Account, subscription, and trial

To use the Service you must register a merchant account, accurately providing company name, contact information, and a primary email. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at security@tryeido.com of any unauthorised access.

All paid plans include a 30-day free trial. The trial begins when your subscription is activated and ends automatically. We will charge the payment method on file at the end of the trial unless you cancel before it ends. You may cancel at any time during or after the trial via the dashboard at Settings → Subscription.

4. Fees, billing, and refunds

Subscription fees are billed in advance on a monthly or annual basis as selected at signup. All fees are in US Dollars unless otherwise stated and are exclusive of taxes. You are responsible for any applicable sales tax, VAT, GST, or similar levies. Payments are processed by Stripe; Tryeido does not store payment-card data.

Cancellation — "Cancel anytime" stops future charges. You retain full access through the end of the current paid period. There is no prorated refund for partial periods. After cancellation, your dashboard switches to read-only mode and the widget on your storefront is disabled.

Refunds — We generally do not refund fees already paid. Discretionary refunds may be processed in cases of extended service outages or genuine billing errors at our sole discretion.

Token purchases — Try-on and video generation tokens are one-time purchases. Tokens are non-refundable and non-transferable. Unused tokens do not expire while your subscription is active; tokens expire 90 days after subscription cancellation.

Past-due accounts — If a payment fails, we will retry charges per Stripe's standard schedule and notify you by email. If retries fail, your subscription will be suspended and the widget disabled until payment is restored.

5. Acceptable use

You agree not to, and not to permit any third party to:

• Reverse engineer, decompile, or disassemble the widget, dashboard, or any Tryeido code, except where such restriction is expressly prohibited by law.
• Resell, sublicense, lease, or otherwise commercially exploit the Service or any portion of its output (including try-on images and size recommendations) outside your own storefront and shopper relationship.
• Use the Service to host or distribute illegal, infringing, harassing, hateful, pornographic, or fraudulent content, or content that violates third-party intellectual-property rights.
• Upload products or images for which you do not hold, or have not licensed, the rights to use, reproduce, and display.
• Use the Service to scrape, harvest, or otherwise extract shopper data, photos, or try-on outputs for purposes beyond serving the individual shopper who requested them.
• Circumvent rate limits, abuse-prevention systems, content-moderation systems, or any other technical control in the Service.
• Use the Service to train or fine-tune any AI/ML model, whether your own or a third party's.
• Embed the widget on websites that primarily serve audiences under the age of 16 (or the local age of digital consent, whichever is higher) without our prior written consent.
• Misrepresent the Service's capabilities to your shoppers — e.g., claiming the recommended size is a guarantee of fit. Try-on previews and size recommendations are visual aids and estimates, not measurement guarantees.

We may suspend or terminate accounts that violate this section. Repeated or egregious violations may be terminated without notice.

6. Your content, our content, and IP

Your content. You retain ownership of all product images, size guides, brand assets, and other content you upload to Tryeido ("Merchant Content"). You grant Tryeido a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and display Merchant Content solely as necessary to provide the Service to you and your shoppers.

Shopper photos. Shoppers retain ownership of their uploaded photos and try-on outputs. Tryeido acts as the data processor / controller for those photos as described in the Privacy Policy. You acknowledge that you do not have access to, or any rights over, individual shopper photos generated through the widget on your storefront — you receive only aggregate analytics.

Our content. The Service, including the widget code, the dashboard, the AI models, the workflow definitions, the documentation, and all underlying software, is owned by Tryeido and is protected by intellectual- property laws. We grant you a non-exclusive, non-transferable, revocable licence to use the Service for the duration of your subscription and within the limits of these Terms.

Feedback. If you submit ideas, suggestions, or feedback about the Service, we may use them without restriction or compensation.

Trademark. "Tryeido" and the Tryeido logo are trademarks of Tryeido. The Service may display "Powered by Tryeido" branding on widget outputs; you agree not to remove, obscure, or alter that attribution.

7. Shopper data and privacy

Tryeido is the data controller for shopper data. Shoppers create accounts directly with Tryeido, agree to our Privacy Policy, give consent to us, and exercise their data subject rights (access, erasure, correction, portability) against Tryeido — not against you. The shopper- Tryeido relationship is direct; you, the merchant, are not a party to it for purposes of GDPR Article 28 processor obligations on shopper photos and measurements.

Key practical implications:

• Shopper photos and try-on outputs are not visible to you. You see aggregate analytics only (try-on counts, conversion rates, recommended-size adoption).
• Retention of shopper data is governed by Tryeido's platform-wide policy (currently 180 days of inactivity by default) plus shopper-initiated deletion. You do not control retention for shopper data on your storefront.
• A full GDPR Article 28 Data Processing Addendum on shopper-data processing is not required between us, because we are not processing shopper data on your behalf — we are the controller. We do offer a lightweight DPA coveringmerchant-administrative data (your dashboard accounts, audit logs, support tickets); contact privacy@tryeido.com to receive it.
• You are responsible for ensuring your storefront's privacy notice references Tryeido as a third-party service the shopper interacts with directly, where required by your applicable law (GDPR Article 13, CCPA disclosures, India DPDP notice requirements, etc.). Standard one-paragraph disclosure language is available at /trust.
• If you require an executed DPA (GDPR Article 28), contact privacy@tryeido.com.

8. Service availability and support

We use commercially reasonable efforts to keep the Service available 24/7. We do not guarantee uninterrupted operation. Scheduled maintenance windows are communicated in advance through the dashboard and the status page.

Standard support is provided by email at support@tryeido.com with a target response time of one business day. Higher SLAs and dedicated support are available on enterprise plans under separate written agreement.

The widget depends on third-party services (object storage, GPU inference, optional LLM enrichment, payment processor). Outages or limitations imposed by those providers may affect availability.

9. Termination

By you. You may cancel your subscription at any time via Settings → Subscription. The widget remains live through the end of your current paid period; the dashboard then switches to read-only.

By us. We may suspend or terminate your account immediately for material breach of these Terms, repeated abuse, payment failures after retries, or activity that puts the Service or its other users at risk. Where the situation permits, we will give you notice and an opportunity to cure.

Effect of termination. Upon termination, your access to the Service ends, the widget on your storefront stops functioning, and we will retain your account data for 90 days to allow reactivation. After 90 days your data is permanently deleted, except where retention is required by law. Shopper photos remain governed by the Privacy Policy retention schedule independent of your subscription state.

10. Disclaimers and warranty limitations

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, TRYFIT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that try-on previews will be photographically perfect, that size recommendations will be correct in every case, that the Service will be uninterrupted or error-free, or that any specific business outcome (conversion lift, return reduction) will be achieved. AI-generated outputs are estimates and aids; commercial decisions based on them are your responsibility.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TRYFIT'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO TRYFIT IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (US $100).

IN NO EVENT WILL TRYFIT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the limitation or exclusion of certain warranties or liabilities, so the above limitations may not apply to you in full. The limitations apply to the fullest extent permitted by your local law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Tryeido, its officers, directors, employees, and agents from and against any claim, demand, loss, liability, cost, or expense (including reasonable attorneys' fees) arising out of or related to:

• Your Merchant Content, including any claim of intellectual-property infringement, defamation, or breach of privacy related to product images or size guides you upload
• Your storefront's compliance (or non-compliance) with applicable laws governing online sales, advertising, taxation, and consumer protection
• Your violation of these Terms or the Privacy Policy
• Your misuse of the Service in breach of Section 5 (Acceptable use)

We will indemnify you against third-party claims that the Service, used as permitted by these Terms, infringes their intellectual-property rights, up to the liability cap in Section 11. This indemnity does not apply to claims arising from Merchant Content, modifications you make to the Service, or combinations of the Service with anything not provided by us.

13. Confidentiality

Each party may receive non-public information of the other ("Confidential Information"). The receiving party will use the same degree of care it uses to protect its own confidential information (and at minimum reasonable care), use the information only as necessary to perform its obligations under these Terms, and not disclose it to third parties except to employees and contractors bound by similar confidentiality obligations.

Confidential Information does not include information that (a) is or becomes publicly known through no breach of these Terms, (b) was rightfully known before receipt, (c) was independently developed without use of Confidential Information, or (d) is rightfully obtained from a third party without restriction.

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. The courts of New Castle County, Delaware will have exclusive jurisdiction for any dispute that is not resolved through the informal process described below, except that either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual-property rights or Confidential Information.

Informal resolution. Before filing a claim, you agree to try to resolve the dispute informally by contacting legal@tryeido.com. If we cannot resolve the dispute within 60 days of the notice, either party may pursue formal action.

Customers based in the European Union, United Kingdom, or India may have statutory rights to bring claims in their local courts that cannot be waived by this section; nothing in these Terms displaces those rights.

15. Changes to these Terms

We may revise these Terms over time. Material changes will be communicated by email and reflected in the "Last updated" date at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree, your remedy is to stop using the Service and cancel your subscription.

16. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any executed DPA or order form, constitute the entire agreement between you and Tryeido regarding the Service.
• Severability. If any provision is held unenforceable, the rest of the Terms remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (natural disasters, war, terrorism, civil unrest, large-scale internet outages, regulatory actions).
• Notices. Notices to Tryeido go to legal@tryeido.com. Notices to you go to the email on file for your account.

17. Contact

• General / contracts: legal@tryeido.com
• Privacy / data subject rights: privacy@tryeido.com
• Security incidents: security@tryeido.com
• General support: support@tryeido.com